How can we help?

If you need help signing in, verifying your email address, or securing your account, contact SpeechCatcher support from the email address associated with your account whenever possible.

If you believe your account has been accessed without authorization, email support@speechcatcher.ca immediately.

You can request deletion of your SpeechCatcher account by emailing support@speechcatcher.ca with the subject line “SpeechCatcher account deletion request.”

For security, we may need to verify that the request comes from the account owner before deleting the account. Deleting an account may affect access to app data, subscriptions, and related services.

If SpeechCatcher subscriptions are purchased through Apple, Apple manages subscription billing, renewal, cancellation, and App Store payment methods.

To manage or cancel an Apple subscription, visit account.apple.com or open your Apple account subscription settings on your device.

If you purchased access through the App Store and your subscription or purchase is not showing in SpeechCatcher, make sure you are signed in with the Apple ID used for the original purchase. Then use the restore purchases option in the app, if available.

If the purchase still does not appear, contact support and include the email address associated with your SpeechCatcher account. Do not send full payment card details by email.

For purchases made through the App Store, refund requests are handled by Apple. Speech Metrics cannot issue App Store refunds directly.

To request a refund for an App Store purchase, use Apple’s Report a Problem process or the refund options available through your Apple account.